BMC Helix System Administrator

As a BMC Helix System Administrator - Remote at Müller's Solutions, you will play a crucial role in managing and maintaining the BMC Helix platform to ensure it's optimized for our organizational needs. In this remote position, you will be responsible for deploying, configuring, and supporting BMC Helix applications, troubleshooting issues, and ensuring seamless integration with existing systems. Your expertise will help drive efficiency and enhance the user experience with our IT Service Management processes.

Key Responsibilities:

• Install, configure, and maintain BMC Helix applications and modules based on business requirements.
• Troubleshoot and resolve issues related to BMC Helix functionality and performance.
• Manage system integrations, developing and maintaining workflows and automated processes.
• Provide technical assistance and training to users regarding BMC Helix functionalities and best practices.
• Monitor system performance and troubleshoot to ensure optimal operation and availability.
• Collaborate with cross-functional teams to gather requirements and implement changes to streamline IT operations.
• Document processes, solutions, and system changes for compliance and future reference.
• Stay current with BMC Helix updates and best practices to ensure the platform's capabilities are fully utilized.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in administering BMC Helix or similar IT Service Management platforms.
• Strong understanding of ITIL processes and best practices.
• Experience with system integrations and scripting for automation (REST APIs, JSON, etc.).
• Ability to troubleshoot complex technical issues effectively and efficiently.
• Strong analytical skills with the ability to interpret data and generate reports.
• Excellent communication skills for effective collaboration with team members and end-users.
• BMC Helix certification or related IT certifications are highly desirable.

Preferred Qualifications:

• Experience working in a remote team environment.
• Knowledge of cloud infrastructures and services.
• Familiarity with database management and reporting tools.
• Proven ability to manage multiple tasks and projects simultaneously while meeting deadlines.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.