Telesales cum Admin

JOB DESCRIPTION

Guaranteeing quality, ensuring Health and Safety, mitigating risks, and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society. 
Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.
We respect our people and believe in our talents.
We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.
We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.
Being part of the BV family, is more than just working, it's being convinced that you will leave your mark in shaping a world of trust.

Job Title

Telesales

N+1 of Job Title

BD Leaders/Manager

Devision

CER

Working location

Vietnam

Roles & Responsibilities

• Sourcing and Identifying Potential Customers.
• Make phone calls to potential customers to introduce the services of Bureau Veritas Certification.
• Consult and answer customer questions.
• Record and manage customer information and constantly update it on the database system.
• Building relationships with customers based on focusing on customer needs and wants and closing sales.
• Handle complaints of customers.
• Coordinate with the Business Development team and other departments to achieve business goals.
• Support in organizing workshop, fairs, seminar, workshop, commercial event etc….
• Report to Supervisor on weekly business progress and results.
• Follow up for client's confirmation; Collect client's document/ update  
• Review contracts 
• Draft, issue contracts 
• Post schedule: Prepare Document plan ; Schedule plan for employee  
• Logistics support: Book car/ air ticket/ hotel  
• Follow to collect Report from sites: Draft report/ Final report/ salary report  
• Our job performance is within the framework of the BV Quality Assurance System, QHSE policy, Codes of Ethics and BV Group's policies and procedures.

Candidate Profile

• Bachelor's degree in English, Business Admin or Technical major
• Experience working as a telesales/admin or other positions related to sales/customer care
• Experience in achieving business targets by selling over the phone
• Familiar with related software and telephony system
• Proficient in communication skills and working with people
• Calm and able to handle rejection situations
• Proficient in persuasive negotiation skills, able to handle arising problems and resolve negative complaints
• Good command of English

Future Career Paths

• Grow up in term of professional knowledge / experience in line with the company's business growth.
• Responsible for higher position when appropriated.

Technical and professional skills

• Good command in office software (Outlook, Word, Excel, PowerPoint, …)
• Fluent in reading, writing & speaking English is preferred
• Good command in office software (Outlook, Word, Excel, PowerPoint, …)
• Can work independently under pressure

Professional behaviors

• Understanding company's business activities.
• Sensitive to company policies and results driven
• Exhibits good credibility
• Entrepreneur/self-starter with good ethical reputation
• Autonomous, teamwork and team builder. Dynamic, enthusiastic, adaptable, persistent.