Spclst, Service Delivery/Management

Job Description

Job Title: BT Site Lead – Russia

Position Summary

We are seeking an experienced IT Site Lead to serve as the single point of contact for all IT operations in Russia. This role is responsible for end-to-end IT service delivery, including end-user support, network and unified communications management, and IT infrastructure projects. The ideal candidate will combine strong technical expertise with exceptional stakeholder management skills to ensure seamless IT operations.

Key Responsibilities

• End-User Support

• • Provide first-line support for all IT-related issues and requests.

  • Monitor and manage fulfillment of service requests and incidents.

  • Perform manual device setup and full configuration for mobility solutions.

  • Maintain 100% compliance and control of IT processes within Russia.

• Facility & Office IT Management

• • Lead IT aspects of office relocations, including network, IPT, NAS, and warehouse connectivity.

  • Manage IT requirements for events, town halls, and executive meetings.

  • Coordinate L2L connectivity between main office and warehouse.

• Network & Unified Communications

• • Oversee onsite corporate network operations for Moscow office and warehouse.

  • Collaborate with global network engineering teams and local ISPs.

  • Manage Zscaler pilot projects and ensure secure connectivity.

  • Develop and implement IPT voice menus (IVR) for reception and critical functions.

  • Deliver network infrastructure projects, including procurement and installation of racks, UPS, and related hardware.

• Project Management

• • Plan and execute IT projects from initiation to completion.

  • Negotiate with external vendors and building owners for IT infrastructure needs.

  • Ensure timely delivery and adherence to corporate standards.

Qualifications

• Education: Bachelor's degree in Information Security Technologies or related field.

• Experience: 10+ years of IT experience across multinational organizations.

• Proven expertise in end-user support, network administration, and IT project management.

• Strong knowledge of corporate networking, IPT systems, and security technologies ( Zscaler).

• Excellent stakeholder management and communication skills.

Preferred:

• ITIL certification or equivalent.

• Experience with global IT service delivery frameworks.

• Familiarity with warehouse connectivity and industrial IT environments.

Work Environment

• Location: Moscow, Russia

• Onsite role with occasional travel to warehouse facilities.

• Collaboration with global IT teams and local business stakeholders.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women's Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings: