Service Manager

2 дней назад

Петербург, Санкт-Петербург, Россия Sciens Building Solutions Полный рабочий день

THE POSITION IN A NUTSHELL 
Sciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.  

WHAT YOU'LL BE DOING (and doing well) 

  • Manage a service team of assigned Division.  
  • Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.   
  • Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.  
  • Responsible for executing service inspections on time and resolution of system deficiencies.  
  • Manage a budget and meeting revenue and gross margin targets.  
  • Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.  
  • Report monthly financial performance in an effective manner to management and takes corrective action as needed.   
  • Responsible for efficient asset management, such as inventory and company service vehicles.    
  • Facilitate a high-performance culture that includes annual performance reviews and development initiatives.   
  • Assist with manpower planning and allocation.  
  • Responsible in part for customer satisfaction and cash collections.  
  • Works closely with the sales and installation teams to support the growth and profitability of the Division.  
  • Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.  

WHAT WE LIKE ABOUT YOU  

  • Two years of experience in a service supervisory role within the fire detection, fire protection, or security environment.  
  • Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.  
  • Strong, positive team builder with leadership ability.  
  • Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and/or electrical systems.  
  • Working knowledge of Profit and Loss statements and key financial drivers.   
  • Ability to attract, develop, grow, and retain a team.  
  • Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.  
  • Valid driver's license.  
  • Must be able to pass a background check and drug screening.  
  • Able to work independently.  
  • Excellent organizational, decision-making, and communication skills.  
  • Proficient in NFPA codes and standards.  
  • Strong computer skills; proficient at Microsoft Office.  
  • Knowledge of OSHA safety standards.  

WHAT WE'RE BRINGING TO THE TABLE 

  • Competitive salary based on qualifications.  
  • Paid time off plan and holidays.  
  • 401(k) matching.  
  • Short term and long-term disability.   
  • Medical, dental, and vision plans with options.  
  • Life insurance.  
  • Company cell phone, laptop, and vehicle.  
  • Professional career development opportunities.  
  • Tuition reimbursement. 

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